Tailster

I barely ever write reviews online but this once I feel I need to really write down about Sam's service as our pets are like our children and when we hand them over to a dog walker it really means everything to us. I hired Sam a few months ago on a 5 day per week basis as I am unable to take my two bull dogs out for walk regularly due to work commitments. She told me the walks will be times from when she is out of the door to when she gets back in. Over these months she has been starting the Tailster app when she is inside my house (her explanation was that outside the house she will not get good network and apparently the app isn't too good) and then returning back home from the walk on an average 4 minutes early (she did two 30 minutes walk a day so basically 8 minutes less walk per day) and despite my politely pointing out once a while that I feel the walks are shorter she has been continuing to give them shorter walks than promised. Recently I have been hearing from my neighbours that she stops and has chats with them so which means the walks were even smaller. Today finally after being quiet for several weeks I finally expressed to her in polite words that she needs to honour her promise about giving full walks to my dogs to which her flare up was a bit of a shock to me. I am so busy with my travels for work that I have never in the past months said a word to her and trusted her blindly and unhindered. I don't think I'm an unfair or nagging employer and I feel a fair amount of feedback on someone's service is well within the rights of any client. To have such a flare up on what I said to her and canceling the contract with some seriously curt words written to me I feel is just such a wrong way to deal with things when you are in the service industry. I would personally not recommend Sam to anyone if you wish for your dogs to get the amount of walk that you are really paying for.